What if I get a new iPhone or an upgrade?
Simple. Just Contact us and let us know which iPhone you upgraded to and we will change your order free of cost! If your upgraded phone is not in our list of iPhones we have developed for then we will be sure to provide you with a full 100% refund.
How are you developing for the iPhone 7s & iPhone 8?
Our core technology can be easily scaled and adjusted based off the dimensions of the phone. If for some reason you would like a refund or if we cannot develop the Particle for iPhone 7s & iPhone 8, we will offer all backers a 100% full refund.
Will you ever make Particle for Android?
Yes! We plan to produce for Android right after we launch for iPhone. Sign Up to receive updates on our progress.
When will my Particle ship out?
We are currently taking pre-orders for the Particle for iPhones. We will be in production before Winter of 2017 and expect to ship out by Spring 2018 AT THE LATEST. When it comes to providing these timelines, we are doing our best to over estimate and exceed these expectations.
Can I choose the color for my inner case?
Yes! We will be offering new colors and designs closer to the shipment date. We will make sure to reach out before we ship.
Can I use any type of light to charge my Particle?
Yes! Particle works in indoor and outdoor light settings, and we have added a Green light that illuminates whenever you are getting a charge from the solar panel.
What if I want a refund?
At any time throughout the process from your purchase to when we ship the product, we will offer a 100% refund guarantee! Just reach out to us on the contact form with your inquiry, order number, and we will issue a refund.
What if Optivolt Labs can't deliver?
If at any time, we presume that we won't be able to deliver the Particle, we will issue all of our customers a 100% refund! This shouldn't cause you much worry though because we plan on delivering and have a clear road map to production and have accounted for delays and other setbacks in our delivery timeline. Furthermore, we have numerous industry experts who have brought multiple consumer electronics products to market actively helping us get this on the market before our deadline!